The CEOs Power Play

How to Improve Your Customer’s Experience

Every time anyone from your organization interacts with a customer there are a few key things that need to happen in order to make this a positive experience. Whether this be a technician, a customer sales rep, or someone on the other end of a phone call, the way we interact with customers has a lasting impact on our reputation and growth. If you want your business to succeed, ensure your customer’s experience is positive.

In this episode you’ll hear:

  • The new study that tells us exactly how much little attention North Americans have and how this has decreased in the last decade
  • 3 ideas on improving your customers experience
  • How an employee needs to address a customer issue if they don’t personally have the knowledge to do so
  • My recent experience with calling the bank to get a very simple issue resolved and the impact it made
  • What a positive attitude has to do with customer experience

© Shawn Casemore 2016. All rights reserved.

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