Contract complexity: Driving away the competition.
I attended a round table event with several peers today to discuss contract language. Specifically, what is the right language to use; how can it be applied to achieve the desired outcome; and how stringent must one be relative to retaining the original contract language. The consensus from the group, which included procurement practioners from […]READ MORE
Getting more for less: As easy as 1, 2, 3.
I have met with several business owners and executives as of late, all of whom have asked how to best improve efficiency. With economies on the rebound, and a hesitation to hire and commit to long-term overhead, organizations are seeking ways to continue to squeeze value from existing structures and teams. Here are the 3 […]READ MORE
The power of retained knowledge.
Attrition, promotion and resignation. These three actions are more detrimental to the sanctity of internal business intelligence than any other activity. Knowledge retention is one of the greatest threats to sustainable business success in today’s volatile economic climate. The solution to retaining best practices is in finding a simple yet effective means of making implicit […]READ MORE
Who determines what is added value?
Too many organizations charge based on their perception of the value they offer, however often they have lost sight of what the customer truely considers valuable. If you are curious as to how to provide value in relationships with customers, clients, prospects or collegues; simply ask them what would be of value. Armed with this […]READ MORE
How valuable is your customers time?
I contacted Bell (our local telephone conglomerate) yesterday to update my phone plan. Here is the sequence of communications during my call: Auto Attendant: “Welcome, please enter the cellular number you are calling about.” Me: Number entered, option selected (choose to speak to a live attendant). Auto Attendant: “Before we forward you to a customer […]READ MORE