Casemore’s Critical Links July 30th, 2012 edition: “Engage for momentum.”
Engage for momentum: How to attain support and drive change. We have spent the past few weeks discussing how to best manage inventory in order to improve the return on your investment. After all, inventory is an asset to your company despite its relative size and cost as compared to those which are deemed true […]READ MORE
Customer service is not dead!
During a recent trip to Ottawa Ontario, I stopped for gas at a local gas station, only to have my car swarmed by four people; two who immediately began to clean the windsheild; one who cleaned the back window; and one who asked how they might be able to help me today. Customer service is […]READ MORE
Shawn Casemore’s Chain Reaction Newsletter – July 15, 2012 edition
Procedural pragmatics Much of the public sector struggles with managing costs, and amidst the many spending cuts and budget constraints there often exists a healthy dose of policy creation and reform. Take the infamous “BPS Directive” or “Broader Public Sector Procurement Directive” launched by the Ontario government in 2011. The most significant outcomes of the […]READ MORE
Casemore’s Critical Links July 16th, 2012 edition.
Obsolescence: What’s your process? We have been discussing the various factors that influence obsolescence, and none are more common (and avoidable) than misaligned processes. Recently I was speaking with a group of financial executives, when one of the individuals mentioned that they had continuous problems with inventory becoming obsolete before it was ever consumed. After […]READ MORE
Communication: A three way street
Think about the differences in communication styles between a Doctor and a Politician. The Doctor uses various techniques to ensure clarity and logic despite the emotion which often exists within the conversation (i.e. anxiety, pain). The politician on the other hand, uses gestures to arouse emotion and to dispel logic (in most instances!). Interestingly, the […]READ MORE