March 2013 - Shawn Casemore Keynote Speaker

Increasing Customer Satisfaction

I was speaking with a prospective client the other day relative to how to increase customer satisfaction. From my experience there are three elements that must be addressed in unison if you are to maximize customer value, increase retention and build profits. I have captured these elements in the diagram below. Now the question remains, […]

Success Breeds Success

I have been writing some articles for the Association of Manufacturing Excellence recently around the topic of Lean. While researching the articles, I found that when I bring up the topic of Lean to clients and colleagues, I receive either a response of unbridled enthusiasm, or absolute disdain. Few respond anywhere but at either extreme. […]

The qualities of an Operational Leader

Those who manage front line staff are truly the drivers of company performance. They possess ideas, input and information that can help to manage the company more effectively. Top performers in this area are Operational Leaders. Do you have Operational Leaders in the front lines of your company (or are you one)? Consider these qualities […]

Building A Culture Club: Preparing Employees For Lean Adoption

There are plenty of theories about why lean has remained so prominent. What I find most interesting is, the attributes that make it so successful in one organization are the same attributes that lead to its ultimate demise in another. What’s the most common contributor to this trend of success or failure in lean? Culture. […]

Shawn’s Friday Five: Five Ways To Improve Your Performance

Five tips to help you improve your personal productivity. 1. Start your day with the most difficult task first. Getting this out of the way will ease your mind and reduce you tendency to procrastinate. 2. Use music to keep you focused. Believe it or not, many find that background music helps to increase their […]

Guest Post: If It Can Happen at The Vatican, It Can Happen To You

Guest Post by Roberta Matuson Benedict XVI ceased to be pope at 8 p.m. local time on February 28, 2013 when his resignation took effect, leaving the leadership of the Roman Catholic Church vacant while its leading clerics consider who should succeed him. Imagine the church’s surprise when the Pope announced he was stepping down […]

Diffuse Emotion To Improve Outcomes

During a recent flight to North Carolina, I had a stopover at LaGuardia airport; so upon my arrival I decided to check and see if there was an earlier departure flight available. I approached an attendant and asked politely if there were any earlier flights departing to North Carolina, to which she responded, “It will […]

Creating Customers For Life

Undesirable customer service will kill a business, plain and simple. In working with companies on improving their customer service I have found ten key ways with which you can maximize the customers experience and create customers for life. Here are the top three ways to create customers for life: 1. What does excellent customer service […]

Interview by Professionally Speaking TV

https://blip.tv/prospeakingTV/shawn-casemore-interviewed-by-randall-craig-on-professionally-speaking-tv-6544226 A recent interview conducted by Randall Craig on Professionally Speaking TV. Randall asked some great questions and I recommend this video for anyone who is interested in learning about how to quickly and effectively achieve Operational Excellence.

Communications: Should You Be Firm Or Flexible?

In my work with executives and business leaders I’m often ask how firm one should be in their discussions with others. On one hand, being too firm can lead to closed discussions and ultimately reduce team morale. On the other hand however, being too flexible sends a message of weakness, and what leader wants to […]