Shawn Casemore

Contact Shawn
  • Home
  • About
  • Keynotes
  • Consulting
  • Fans
  • Blog
Contact Shawn

June 2013

Recent Posts

  • Your Price is Way Too High (35 Responses that work in 2021!)
  • Traditional Selling is Dead (try this instead!)
  • How to Get Your Mind Right (in Sales)
  • How to Get Out of a Sales Slump (+18 Ways to Stay Out!)
  • Segment Your Customer Experience [is it necessary?]

Categories

  • Business Growth
  • Business Performance
  • Business Success
  • Collaboration
  • Customer Experience
  • Employee Engagement
  • Innovation
  • Leadership
  • Operational Excellence
  • Productivity
  • Sales Objections
  • Strategy
  • Uncategorized

Archives

  • January 2021
  • October 2020
  • March 2020
  • July 2019
  • June 2019
  • May 2019
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • July 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • February 2013
  • January 2013
  • December 2012
  • November 2012
  • October 2012
  • September 2012
  • August 2012
  • July 2012
  • June 2012
  • May 2012
  • April 2012
  • March 2012
  • February 2012
  • January 2012
  • December 2011
  • November 2011
  • October 2011
  • September 2011
  • August 2011
  • July 2011
  • May 2011
  • March 2011
  • January 2011
  • November 2010

Kept In The Dark

Recently my flight between Toronto Ontario and Chicago Illinois was delayed for several hours. The only information we were receiving from attendant at the terminal is that the plane was delayed leaving it’s last stop. Upon boarding the airplane the captain proceeded to advise that due to weather in the area, the Toronto airport had […]

READ MORE

The Buck Stops Here

I contacted my local dealer earlier today to confirm an appointment to have my car serviced. The first person I spoke with was very cordial and polite. As I waited patiently on hold to be transferred to the Service department a gentleman answered the phone, and in the most uninterested, unenthusiastic voice says: Service: “How […]

READ MORE

Differentiate to Dominate

If you have flown frequently then you have likely experienced a wide variety of service levels between carriers (heck, even within the same airline). During a recent flight to Ottawa Canada I flew Porter Airlines, a regional carrier with a much smaller fleet than their competition. From a customer perspective the experience was significantly different […]

READ MORE

Prone To Action Or Paused In Procrastination

While I was boarding to depart to Edmonton last week, I was walking down the gangway to the plane when I noticed that the gentlemen in front of me had what appeared to be a small child strapped to his backpack. More disturbing was the fact that the figure was folded over forward, head bouncing […]

READ MORE

Has Your Company Forgotten Who The Real Customer Is?

Continuing with my theme this week of “I didn’t know they published my article,” I thought you might enjoy one of my articles that was recently published by Smart Brief on “Has Your Company Forgotten Who The Real Customer Is? You can view the article by clicking here. Enjoy! © Shawn Casemore 2013. All rights […]

READ MORE

People, Produce and Profits: Enhancing Relationships to Maximize Value

If you follow my blog you’ll know that I periodically publish articles for a variety of magazines, periodicals and online sources, many of which I post here. There are however, some articles that are published without my ever knowing. This is not a bad thing. Most of these articles are submissions I have made, however […]

READ MORE

Effectively Managing Change (Part 2)

In our last post we discussed the top three principles to effectively managing change. Today I will provide the remaining three principles. 4. Managing change requires managing people: What are the behavioral styles, generational preferences and cultural attributes that your stakeholders possess? Are you considering these when working with stakeholders? Building and retaining strong relationships […]

READ MORE

Effectively Managing Change (Part 1)

Studies have repeatedly shown that change initiatives fail nearly 70% of the time. It would be ludicrous however to suggest that you don’t know how to manage change – of course you do. The challenge lies in the frequency and duration of change. Today we are dealing with more changes, more frequently than ever before. […]

READ MORE
Copyright © Shawn Casemore | Website Maintained By Cowlick Studios

Login

ten − nine =

Lost Your Password?

Reset Password

one × 5 =

Back To Login