Injecting Satisfaction into your Customer Experience
After getting my car serviced at a local dealership I received an email from the Service department that said “Thanks for coming by! You are going to receive a survey which asks you to score us based on your experience. If you are not completely satisfied with your service experience and feel unable to score […]
READ MOREHarvesting and Harnessing Innovation
I was working with my colleague and digital empire creator Chad Barr this past week in Ohio, developing video’s for my new website (coming soon!) We spent some time talking about Innovation and I explained to him that I have found that Innovation is not something that must be injected into an organization, instead it […]
READ MOREShawn’s Friday Five: Five Ideas to Improve Your Productivity
1. Find a new environment. When you need to complete a task that requires your undivided attention, try finding a different place to work. While writing my book I leave the office completely and find a place of solitude away from all distractions. 2. Build your skill. Being productive and avoiding distractions is a skill, […]
READ MOREIntroducing Innovation
In business innovation is the outcome of a cultural mindset and commitment to action. The question becomes how can this mindset and commitment can be created? During a recent client session we brainstormed ways in which innovation could be solidified within the culture. I wanted to share with you a few of the ideas that […]
READ MORECollaboration: The Key to Operational Excellence
What is collaboration? In a recent interview with the Certified Management Accountants of Ontario, I discussed the key points around collaboration, more specifically what it is, the importance of collaboration with partners outside of the organization, how to collaborate with customers, and how to collaborate and connect with younger employees. View the video interview here. […]
READ MOREBusiness Performance Check-Up
Business Performance Check-Up Summer is a great time to kick back, relax and reflect. Are you are where you expected to be, both in your business and personally? What challenges have arisen? What opportunities have presented themselves? During this past week I met with a group of business executives to discuss exactly these questions as […]
READ MOREInnovation Is Under Your Nose, Can Your Smell It (part 2)?
In an earlier post I provided several questions that can help determine how effective your organization or group are at capturing Innovative ideas and acting upon them. I wanted to also be sure to provide you with an overview of the process you can follow to take the answers to these questions and convert them […]
READ MORENew Video: Managing A Multi-Generational Workforce
I recently spoke at a conference geared towards the public service sector on Managing A Multi-Generational Workforce. With Baby-boomers continuing to exit the workforce in droves, the key points of this talk are timely for everyone managing a team. Enjoy! There are numerous challenges navigating and managing in today’s business environment, not the least of […]
READ MOREInnovation Is Under Your Nose, Can You Smell It?
I receive calls almost weekly on businesses and associations seeking help in becoming more Innovative. In virtually all cases, innovation is already present, it just requires some dusting off in order to recognize it. I recently facilitated a session for a client to help them with unlocking innovative ideas to help them expand their business […]
READ MOREValue Is In The Eye Of The Customer
I use lean as a tool with many of my clients to ensure that processes remain focused on providing value to the customer, after all providing the right value to the customer at the right time will differentiate any business in a crowded marketplace. Specific to business differentiation and growth, here is the formula I […]
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