Shawn Casemore

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Book Shawn

September 2013

Recent Posts

  • How to Get Out of a Sales Slump (+18 Ways to Stay Out!)
  • Segment Your Customer Experience [is it necessary?]
  • Why Customer Experience is More Important Than Ever
  • Employee Performance Reviews: The Better Way
  • Motivating Your Employees Is An Inside Job

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  • Business Growth
  • Business Performance
  • Business Success
  • Collaboration
  • Customer Experience
  • Employee Engagement
  • Innovation
  • Leadership
  • Operational Excellence
  • Productivity
  • Strategy
  • Uncategorized

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How influential are you?

Being an effective communicator is the foundation for success in any endeavor, regardless of your position, role or industry. A critical component of effective communication is the ability to be influential, that is convincing others to support your vision without ever really saying a word… With that in mind, here is a brief survey to […]

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Connect, Convince or Cajole

Here are ten ways to increase your influence and persuasion to effectively connect with, convince or even cajole others… 1. Are you credible? Do you have a reputation that suggests you know what you are talking about? 2. How clear is your message? Will the other person understand your point? 3. Is your message attention […]

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Building a Collaborative Workforce

Are you building a collaborative workforce? The term collaboration has become washed out. Just think about the last time you heard about collaboration and chances are it was tied to someone’s marketing campaign. In this video I discuss how you can build strong collaboration within your team to increase productivity. For more tips on how […]

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Are you managing the D.U.D.s?

I spent this week running several virtual training sessions for a client. The challenge in virtual sessions as compared to face to face interactions is in creating engagement. In every session participants provided feedback that confirmed their engagement which got me thinking about what factors lead to organizational engagement. More specifically how do we create […]

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Where Are You Heading?

Where are you investing your time? Are you busy getting stuff done or are you clear on your direction, executing against your plan relentlessly? To be successful we all need to have a direction; a purpose; a focus that drives our time, energy and resources. Without these elements you are simply putting in time. Correction, […]

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Small Oversights Will Kill Your Business

In Canada the brand Tim Horton’s is infamous for rapid and cost effective fast food. I have found however that despite how many Tim Horton’s I visit across Canada, very few have had dryers that actually dry your hands. With all of the technology available today in hand dryers one would think installing new hand […]

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Shawn’s Monday Morning Maxim

Time is a finite. It is not a resource to be consumed, but a priority for investment. How you use time determines the results you will experience in life. For example, if you work in a job that is unsatisfying and you are waiting for something better to come along, then you are not treating […]

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Misdirected Marketing Reduces Customer Retention

I may have mentioned here somewhere that we recently purchased a new vehicle from Nissan for my wife. Our one and only Nissan in the family. Yesterday I received a flyer from the local dealership where we bought our Nissan that was addressed to me. “Dear Mr. Casemore, Now is the best time to get […]

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From Vacation to Velocity

With summer drawing to a close, we are faced with the challenge of shifting from vacation mode to work mode. It’s often difficult enough to do this for ourselves, much the less engage our employees. I recently facilitated a session with a client which I called “Vacation to Velocity.” With summer being their slow season, […]

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What Does It Take To Be A Great Leader?

Leadership has been studied and analyzed for years through various theories, models and  and assessments. As time progresses however we seem to make the concept of great leadership an unattainable objective. Based on my experience working with leaders of various Fortune 500 and Fortune 100 companies, here is my list of six characteristics of a […]

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