Change exists only through conflict
I recall the first time I suspended an employee. A hand written letter, which I provided to the employee, was thrown back in my face. At that moment emotions were high, but once the employee returned to work following their suspension, their behavior (and our relationship) changed for the better. We had to work through […]
READ MORENavigating a Multi-Generational Workforce – Book: Generations at Work
Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace by Ron Zemke, Claire Raines and Bob Filipczak (March 13, 2013) | AMACOM. Navigating multi-generational workforce is a growing challenge for today’s businesses. This book is a must read for anyone who is or plans to lead various generations; […]
READ MOREProductivity requires clear objectives
This past week I was working with a group of middle managers, assisting them with building a more empowered and engaged workforce. There was a concern amongst the crowd however that arose time and again. Multiple reporting lines kill productivity. Unless you work in an archaic company, the days of the management hierarchy are dead. […]
READ MOREAn equilibrium in change
I’ve consistently found, amongst the most successful business owners, CEO’s, and Vice Presidents, a strong tendency towards taking action. A logical discourse when you consider that actions precede results. This tendency however can lead to frustration when it becomes necessary to engage employees, suppliers, or customers in achieving a similar mindset. Helping others to recognize […]
READ MORECustomer Experience: Put your best foot forward
Last week I golfed nine holes with a close friend at a beautiful course in Regina Saskatchewan. Despite loosing a few balls in the rough, we had a great time, however it didn’t start out that way. When we first arrived the golf attendant, an elderly gentlemen, avoided greeting us, cutting right to the chase […]
READ MOREManaging the change redux
During the past week I was in Winnipeg doing some organizational development work with a national railway. While brainstorming ideas for change, we were having an in-depth discussion on providing employee feedback when a great idea surfaced from the group. After a few moments of discussion, a thirty-year employee spoke up and said, “You know, […]
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