Your Employees Influence on Customer Satisfaction
I had the good fortune of having an attentive hygienist clean my teeth this past week. Her approach to cleaning teeth was more sensitive than some previous hygienists I’ve had who seem determined to scrape my teeth until I tap out or pass out. Okay, that last one has only happened once, but I blame […]READ MORE
Are You Looking for Business Growth in All the Right Places?
If you are trying to grow your revenue, are you looking in the right places? That’s a question I ask during most of my client strategy sessions because, in my experience most organizations seek new business growth (i.e. new customers, new clients) but pay little attention to the opportunity that exists in growing revenue […]READ MORE
Are You Thinking Clearly?
If you are like one of the dozen organizations that I assisted in formulating their strategy during the past couple of months, then growing your organization, your revenues and most importantly your profit is on your mind. Of course achieving significant growth comes as a result not of a single person’s efforts, but that of […]READ MORE
Are Your Leadership Biases Muting Growth?
In much of the organizational development work I do, considerable time is spent on identifying and changing the leadership structure to that of a more empowered team based structure with multi-channel communication. The reason this is so critical to the ongoing growth and profitability of an organization is that leaders at all levels of the […]READ MORE
Cut the Administrative Crap
It’s the first week of January as I write this so let me ask you a question. When you look around at what you’re spending time on and more importantly what your employees are spending time on, how much of this time is invested in activities that will grow your business this year and how […]READ MORE
Growth Strategies for the New Year
I spent some time during the holidays compiling the most powerful and cost effective growth strategies that I helped my clients introduce in 2015. I then further culled the list down to my top six picks for rapid new business growth and wanted to provide the list for you to consider as it pertains to […]READ MORE
Do You Need a Vivid Vision?
As I wrote elsewhere, I’m not a fan of the vivid vision concept not because of the power of creating a compelling vision, but because despite the vision being vivid the fact remains that the majority of strategies fail. As we’ve embarked upon a new year it’s a time when many of CEOs and Executives […]READ MORE