Avoid a Shipwreck with Clear Vision
I’ve noticed an alarming trend in the past couple years while assisting clients in formulating their strategy… There is an increasing desire to avoid “touching” the Vision and Mission statement during a strategy session, in favor of focusing on key objectives to move the business forward. When I’ve asked why, the answer I receive typically […]READ MORE
The Benefits of Asking Rather Than Telling
My youngest son Dylan, hadn’t been wanting to attend Junior Kindergarden. To convince him to go, my wife and I spent time telling him the value of attending. One of the things we told him was that his friends would be there. He didn’t care. He still didn’t want to go. Things only shifted when I asked […]READ MORE
Survey Your Customer the RIGHT Way
I received a customer survey this past week from a very large multi-national organization that was titled “How Are We Doing?” The survey contained about twenty questions sent as an email, likely timed to deliver by an email server after “X” number of days since my initial contact with the organization. How do I know […]READ MORE
Poor Employee Performance is the Plague
Engaging employees requires quick action. In essence feedback, either positive or constructive must be provided quickly and decisively if it is going to have an effect on employee behavior. The same then holds true for dealing with poor performing employees. Speed and decisiveness result in a diminished impact and higher engagement of the balance of […]READ MORE
Are You Magnetic or Bi-Polar?
A close friend of mine, faced with the real possibility of being downsized in a corporate merger is, after only a few weeks of looking, faced with several job offers. Counter to this, I’m currently working with a national client to help them redesign their organizational structure in preparation for the introduction of a new […]READ MORE
Customer Value Fortifies Growth
How can you maximize business growth, retain customers and sustain high levels of customer satisfaction in one fell swoop? The answer isn’t as complex as you might think, and almost counter intuitively it does not result from a singular focus on marketing or sales, despite what experts in those areas might suggest… The most effective […]READ MORE
Stop Worrying About Today and Focus on Tomorrow
If you’ve been following recent statistics on millennials in the workplace, you’ll know that as of today there are more millennials working across North America than there are Baby Boomers. In fact, by 2020 it is predicted that nearly 40% of the North American workforce will be millennials. What does this mean to you? Well, […]READ MORE
Business Growth: Where’s Your Focus?
I speak with business owners and executives on a weekly basis and I’ve found repeatedly that there are common characteristics that separate those who have a thriving business, from those who are merely surviving. The key difference is in their ability to remain clear on the priorities that govern their focus, energy and time. The […]READ MORE