Why Customer Experience is More Important Than Ever
With the current business climate and market instability, there are two things you need to focus on. First, focus on your existing customers’ experience. How are there interactions and experiences with your business amidst these uncertain times? Secondly, how many past customers can you connect with who may not be having a great experience with […]READ MORE
How to Keep Customers Happy in Times of Disruption
There’s no doubt that we are facing some unprecedented times in our history. Entrepreneurs and business owners are faced with the challenge of how to keep customers in times of disruption. This said, the decline of business and consumer spending has been steeper than the toboggan hill I spent time at as a child! Fortunately, […]READ MORE
Why Customer Objections Should Excite You!
Are you running up against customer objections on a regular basis? If you are, it’s a sign you’re doing something right! First off, objections are just a normal part of the sales process. In fact, they are so normal that if you aren’t getting objections you are likely doing something wrong.. Secondly however, customer objections […]READ MORE