Shawn Casemore

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Book Shawn

April 2012

Recent Posts

  • How to Get Out of a Sales Slump (+18 Ways to Stay Out!)
  • Segment Your Customer Experience [is it necessary?]
  • Why Customer Experience is More Important Than Ever
  • Employee Performance Reviews: The Better Way
  • Motivating Your Employees Is An Inside Job

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Effective leader or glorified babysitter?

Curious on how to become a more effective leader? During our many interactions with business managers, executives and leaders there are numerous traits that set the most effective leaders apart from the sea of mediocrity. Here are the five most common: Focus on facts and observations. A court of law makes judgements based on a […]

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The Naughty Finger: Stop second guessing yourself.

I spend a significant time traveling to client sites and events, often driving a fraction over the speed limit, choosing to flow with traffic rather than hold it up. On a recent trip I was traveling along on a 2-lane road (1 lane in each direction) and as I entered a small town I noticed […]

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The three things you didn’t know about being a leader.

During most of my leadership coaching sessions, I am frequently asked by leaders how to effectively lead people despite the cacophony of information and opinion that exist in our overly sensitive world. After leading teams in a variety of industries and sectors for over a decade, I have found that there are some simple steps […]

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Empowerment starts with leadership.

On Friday I patiently awaited a delivery from FedEx, however when I had not received the package by 4pm, I contacted FedEx to inquire on the status. I was advised that the address the sender had used was incorrect, and after some discussion we determined that a digit had been inadvertently left out of the […]

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