Speed Isn’t Everything in Customer Service
When it comes to customer service, speed isn’t everything. There I was, standing in line with my coffee in hand and a long line of people behind me… but I wasn’t moving. You might think I was frozen in fear on account of the long line-up of people impatiently waiting for me to move on. […]READ MORE
My Salesperson Quit, Now What?
In today’s economy, losing a salesperson, or a sales rep or agent, isn’t uncommon. A booming economy, although healthy for business, can be horrible for turnover. What to do? Without diving into all of the reasons why this can happen, the key is to have a plan in place so that you aren’t left in […]READ MORE
What Are Your Customers Experiencing?
Unfortunately, you don’t know what your customers are experiencing during their interactions with your employees. I was recently trying to check out at a large retail store. It was somewhat early in the morning, about 8 am on a Saturday, so cashiers were just getting set up and there was only one lane open. Normally […]READ MORE