I am often asked how to respond to employee concerns to avoid contention. Here are ten typical employee questions and the most appropriate responses:
1. My way.
Comment: “This is how we should solve that problem.”
Response: “That’s a great idea John, but let’s consider everyones responses before we decide on a solution.”
2. Wrong direction.
Comment: “We’ve tried that before, it doesn’t work.”
Response: “Tell me what specifically you tried and what the outcomes were. I am sure this will work, but we can likely learn from the shortfalls of previous attempts.”
3. Employee opinion.
Comment: “Sally doesn’t pull her weight.”
Response: “Can you give me some specific examples that might lead you to that conclusion?”
Comment: “I have so much to do, I won’t get to that.”
Response: “Let’s have a look at some of the projects you are working on and re-prioritize them together.”
5. Quitting time.
Comment: “I don’t care what’s not done, at 4:00 I am out of here.”
Response: “I don’t blame you, it has been a long week. Let’s have a look at what you have remaining to be sure your time is focused on the priorities.”
Apply various forms of these responses for greater employee reception and improved morale.
© Shawn Casemore 2011. All rights reserved.