Challenge Yourself to Grow

Challenge Yourself to Grow

Are you facing some challenges that seem insurmountable? Have you struggled with reaching some specific goals or ambitions this year? Life is about growth; through challenge we grow and expand our horizons. I had lunch with a client last week where we discussed some of the challenges he was facing. It began by discussing some… Read More…

Lessons in resillience

Lessons in Resilience from a Five-Year-Old

Recently my youngest boy Dylan was sick with everything from a mild fever to stuffy nose and upset stomach. During several sleepless nights, my wife and I were up every few hours to get him water, medication, or just to lay with him and provide a backrub. What I found surprising was that despite the… Read More…

Employee's Influence on Customer Satisfaction

Your Employees Influence on Customer Satisfaction

I had the good fortune of having an attentive hygienist clean my teeth this past week. Her approach to cleaning teeth was more sensitive than some previous hygienists I’ve had who seem determined to scrape my teeth until I tap out or pass out. Okay, that last one has only happened once, but I blame… Read More…

Team Performance

How to Increase Your Team Performance

Both of my boys have become avid hockey players at the young ages of five and seven. One thing I’ve noticed throughout their progression in the sport is that the team performance is only as good as their worst players. Sure there is the odd superstar that is guaranteed to score a goal on every… Read More…

Leadership Biases

Are Your Leadership Biases Muting Growth?

In much of the organizational development work I do, considerable time is spent on identifying and changing the leadership structure to that of a more empowered team based structure with multi-channel communication. The reason this is so critical to the ongoing growth and profitability of an organization is that leaders at all levels of the… Read More…

Follow the Leader isn’t a good strategy

This past weekend I took a trip with some friends to ride our snowmobiles in Quebec.  We had a great time, although I’m sore in places I didn’t know could get sore. I learned an important lesson during that trip. I fell into the trap of Follow the Leader. Lesson learned. During the trip we… Read More…

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