We had a great question come in this week for the second edition of “Saturday Morning Soapbox” – my new Periscope talk everyone Saturday at 9am EDT.
How do I really get my employees to care about my customers?
A great question many leaders I’m sure are wondering!
Well, you have start always with – what’s in it for them? What’s in it for your employees relative to better serving your customers?
You see, there tends to be targets and goals relative to how quickly employees can satisfy a call, or serve a customer, which leads to the “caring” component being thrown to the waste-side.
[Tweet “The metrics we use create an environment where employees don’t want to better serve customers.”]
They are just concerned with getting to the next call or the next customer.
This creates monotony, boredom and negativity: all the things you don’t want in relation to customer experience.
So how can you fix this? Take 5 minutes and listen to my Periscope talk!
I have some great tips you can employ in any businesses to help bring the “care factor” back to the customer experience.
You can listen below…
© Shawn Casemore 2016. All rights reserved.