How do you know if your customer facing employees have the knowledge the satisfy customer requests, the speed to handle these requests efficiently, and the attitude to please your customers?
These are the three components to a great customer experience. The challenge lies in figuring out whether or not your getting these qualities from your employees…How can you be sure?
The solution is quite simple and I reveal it in this week’s Periscope broadcast. You can listen below…
[Tweet “Knowledge suggests confidence. If you don’t have knowledge you’ll soon have no customers.”]