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Are Your Products Meeting Customer Expectations?

It’s difficult enough today to attract customers or clients only to lose them over a less than satisfying experience. I’m not talking about poor customer service, although I could write a book on the topic (p.s. Actually, I am writing a book on this topic. For now, however, feel free to grab a copy of… Read More…

Why Employee Engagement is an Investment of Time

Well over a decade ago I worked for a fairly large organization that had an employee engagement problem… Everyone knew it (employees, managers, executives), and eventually the CEO decided to invest in having an employee engagement survey completed. Although I’m not privy to the cost, I know from those who were part of the initiative… Read More…

Business Growth

How to Motivate your Employees to Reach Higher Levels of Productivity

Success is not a solitary journey. The most successful CEO’s, Presidents and Entrepreneurs that I’ve encountered have built a powerful network to assist them along their journey including surrounding themselves with peers, trusted advisers, coaches, financial advisers, accountants, lawyers and even personal trainers. There is no end to the network one can build if open… Read More…

The Four Steps to Building Resolve in Your Team

The degree to which you can empower a team is determined by the level of resolve that exists amongst team members. This was a realization I had several years ago when working with a team shifting them from a team lead by several managers, to a team that had no managers and was “self-managed”. Although… Read More…

Communication Strategies For Today’s Multi-Generational Workforce

The face of organizations as we know them is changing, driven most significantly by a multi-generational workforce. Different generations prefer differing means of communication, and failing to engage employees at all levels is a clear recipe for disaster. From an extreme perspective, simply ignoring these differences will result in both ineffective communications and a lack… Read More…

How Underestimating Departure Times Killed Credibility

This past week I was flying from Toronto to San Diego, a relatively straightforward flight with one stopover in San Francisco. Unfortunately, this didn’t end up being the case. Upon boarding the Air Canada flight, all the passengers were notified by the stewardess that the Captain and First Officer had not yet arrived for the… Read More…