I spent some time working in the power industry where communication protocols require a three-way confirmation between all parties involved. In essence each message is repeated amongst the participants three times. Although it may seem like overkill, the intent is to ensure communications are clear. There’s still one problem though.
Habits diminish communication quality.
Despite consistent training in and reinforcement of the need for three-way communications by leadership, there were still errors and misunderstandings.
Communications are about confirmation of understanding. I will admit that the one advantage to email and social media is that it presents communication in written form, leaving less open for interpretation. Tone of the email is obviously another subject for another time.
If you’ve heard me speak you will hear me asking “Does that make sense?” or “How does that make you feel?” These are all a means of confirming the receiver understands my message. I can apply them to a small or large group, the value is still the same.
So if you want to be sure your message is received loud and clear, add confirmation statements when you deliver complex messages or if your instincts suggest the receiver isn’t clear of your intent.
Does that make sense?
© Shawn Casemore 2013. All rights reserved.