Avoid Ripples; Make Waves.
I recently flew to Rhode Island for a business trip and as I waited in line to enter customs I noticed that our forward momentum actually increased in both speed and frequency the closer we moved to the front of the line. I call this the “ripple effect,” similar to throwing a stone into water. This […]READ MORE
Focus Despite Distractions
Police officers require laser like focus and concentration despite a vast array of distractions and activities demanding their attention. When I was younger, my friends father worked for a local police force allowing me the opportunity to obtain an up close look at the cockpit of a police cruiser. If you have ever had this […]READ MORE
Growth is not a fluke.
December is a time for reflection and introspection. It is also the opportune time to prepare for business growth in the coming year. Here are a few areas to consider in preparing for an enthusiastic thrust into a New Year: 1. What new value are you able to provide customers and clients in the coming […]READ MORE
Managing staff? Why Performance Reviews Don’t Work.
Four reasons why annual performance reviews hurt employee morale. 1. Feedback must be constant, not periodic. Remember the last time someone reminded you of something you did several months or even years ago? You likely thought the issued was dealt with and in the past. 2. Monitary rewards should not be annual. If monitary rewards […]READ MORE
Mitigating Mother Nature.
Tis the time of year for inclement weather. Unexpected rain, wind and unfortunately snow, can make for difficult driving conditions. While arriving late for work may not be detrimental to your business, delayed deliveries of freight and other supplies may be. Plan ahead and implement the following three tips to ensure customers remain satisfied despite […]READ MORE
Why Autocratic Behaviour Will Change Your Channel.
Engaging team members requires a combination of leadership styles, many of which must be customized relative to the individuals with whom you are dealing, and the surrounding circumstances. The least effective approach in virtually all situations is to be autocratic. The Canadian Radio-Television and Telecommunications Commission (CRTC) represents a very autocratic behavior in how it […]READ MORE
How Would You Respond?
I am often asked how to respond to employee concerns to avoid contention. Here are ten typical employee questions and the most appropriate responses: 1. My way. Comment: “This is how we should solve that problem.” Response: “That’s a great idea John, but let’s consider everyones responses before we decide on a solution.” 2. Wrong […]READ MORE
Your Customers First Bad Experience Is Their Last.
Not enough companies shop their own business to fully experience the level of service (or lack thereof) provided by their staff. Customer retention and business growth is directly related to the customers experience, which you have complete control over, or at least you should. The exception may be some public service organizations which are unionized […]READ MORE
How Far Would You Go to Help a Stranger?
When was the last time you opened the door for a stranger, said “excuse me,” or bought a coffee for a complete stranger? The later may seem far fetched, but not if you consider whether you would give your life for a complete stranger. The value of human life can not be under appreciated. As […]READ MORE
Labor Unrest? Time to Break Out The Crayons.
The City of Toronto is preparing for labor unrest according to a recent article in the Globe and Mail. The issues appear to be the desire on behalf of the company to make significant changes to the collective agreement, a situation not unlike the recently publicized labor disruptions at Air Canada. I am neither for […]READ MORE