Leadership Style Model: Where are you?
I have identified several leadership styles during the last 20 years, and have synthesized these into 4 categories, outlined in the double axis chart below. Interestingly, any of these leadership styles can be effective, dependent on the organization and culture in which it is executed. Over Collaborator (Highly effective, very little efficiency): Highly people focused. […]READ MORE
Getting More For Less: As easy as 1, 2, 3.
I have met with several business owners and executives as of late, all of whom have asked how to best improve efficiency. With economies on the rebound, and a hesitation to hire and commit to long-term overhead, organizations are seeking ways to continue to squeeze value from existing structures and teams. Here are the 3 […]READ MORE
The power of retained knowledge.
Attrition, promotion and resignation. These three actions are more detrimental to the sanctity of internal business intelligence than any other activity. Knowledge retention is one of the greatest threats to sustainable business success in today’s volatile economic climate. The solution to retaining best practices is in finding a simple yet effective means of making implicit […]READ MORE
Who Determines What Adds Value?
Too many organizations charge based on their perception of the value they offer, however often they have lost sight of what the customer truely considers valuable. If you are curious as to how to provide value in relationships with customers, clients, prospects or collegues; simply ask them what would be of value. Armed with this […]READ MORE
How Valuable Is Your Customer’s Time?
I contacted Bell (our local telephone conglomerate) yesterday to update my phone plan. Here is the sequence of communications during my call: Auto Attendant: “Welcome, please enter the cellular number you are calling about.” Me: Number entered, option selected (choose to speak to a live attendant). Auto Attendant: “Before we forward you to a customer […]READ MORE
Are You Adding Value or Putting In Time?
Business owners are busy, and seemingly so too are the employees who support them. How then can a business owner be assured that everyone is doing the right thing to move the business forward? Here is a simple test. Take a look at the “to do” list for any three administrative positions within an organization […]READ MORE
Customer Service Versus Technology.
During a recent visit with friends, I was surprised to learn of the new automated process required to report their son as arriving late for school. The concept behind the 15 step automated telephone process, although somewhat more burdensome then obtaining a doctor’s note, seems sound. In the event your child is reported as absent, […]READ MORE
Social Media: Benefits for business?
As I prepare to deliver a webinar for the Purchasing Management Association of Canada this week, and I am surprised to learn how many organizations are integrating social media, and the benefits they are achieving. Here are the top three facts I have uncovered that you might find interesting: 1. Social Media is not just […]READ MORE
Manage Your Time; Manage Your Life.
Every year like clock work winter arrives in Ontario, and with it we receive bone-chilling temperatures, increased heating bills and of course the stuff that igloos are made of. Despite the predictable nature of winter’s arrival many seem surprised and unprepared for its inception, seemingly relying on weather predictions and unusually mild temperatures as a […]READ MORE
Future Focus: Time To Turn The Page.
I ended off the year with a “bang,” so to speak, having spent the earlier part of this week with my mentor Dr. Alan Weiss. I have found that there is nothing so rewarding as spending the last few days of the year visiting those who will challenge our thinking and expand your goals for […]READ MORE