Keep More in 2014! Rethink Sales
Growing sales is time consuming and costly and in today’s business environment It’s becoming more and more difficult to sustain profitability despite increasing sales (that is if you’re fortunate enough to succeed). Longer sales cycles; rising commodity prices; global market competition; intensifying competition for employee talent and increasingly educated customers who demand a faster and […]READ MORE
Stop thinking and start doing
As a kid, I remember having snow on Halloween. With rare exception, we now don’t receive snow until late November and more likely into December. Regardless of theories on why this is, the reality is that I can either adapt to this shift in weather pattern, or I can spend time struggling with the question […]READ MORE
Become The Next Big Thing!
Do you remember when self check-outs were going to eliminate our need for customer service? How about when computers were going to eliminate our need for paper? What about the fact that Electric cars are going to eliminate our reliance on oil? These needs were born out of a need to sell, not a need […]READ MORE
Business Performance Check-Up
Business Performance Check-Up Summer is a great time to kick back, relax and reflect. Are you are where you expected to be, both in your business and personally? What challenges have arisen? What opportunities have presented themselves? During this past week I met with a group of business executives to discuss exactly these questions as […]READ MORE
Something to Think About
You know, I’m asked quite frequently to help individuals with improving their weaknesses. Of course we can improve our performance if we improve upon our skills, specifically if those skills are needed to achieve new and different results, but it is your strengths that got you to where you are today, and it is your […]READ MORE
Prone To Action Or Paused In Procrastination
While I was boarding to depart to Edmonton last week, I was walking down the gangway to the plane when I noticed that the gentlemen in front of me had what appeared to be a small child strapped to his backpack. More disturbing was the fact that the figure was folded over forward, head bouncing […]READ MORE
Growth: Are you uncomfortable?
When you were young you likely experienced growing pains. We all do. These brief periods of discomfort were necessary if we wanted to grow, and typically we accepted them without a second thought. I think this is where the phrase “no pain, no gain” actually originated. With age however, growing pains stop. Or do they? […]READ MORE
Customer service is not dead!
During a recent trip to Ottawa Ontario, I stopped for gas at a local gas station, only to have my car swarmed by four people; two who immediately began to clean the windsheild; one who cleaned the back window; and one who asked how they might be able to help me today. Customer service is […]READ MORE
Future Focus: Time To Turn The Page.
I ended off the year with a “bang,” so to speak, having spent the earlier part of this week with my mentor Dr. Alan Weiss. I have found that there is nothing so rewarding as spending the last few days of the year visiting those who will challenge our thinking and expand your goals for […]READ MORE
Growth is not a fluke.
December is a time for reflection and introspection. It is also the opportune time to prepare for business growth in the coming year. Here are a few areas to consider in preparing for an enthusiastic thrust into a New Year: 1. What new value are you able to provide customers and clients in the coming […]READ MORE